Support
Email [email protected]. Pro and School plans get a reply within 1 business day; we answer everyone as fast as we can. Check the status page first if merges seem slow.
Frequently asked questions
Does it work with my Autocrat templates?
Yes. TrustyMerge uses the same <<Column Name>> tags (not case-sensitive), plus <<TODAY>> and <<NOW>>. Import reads your Autocrat job from the sheet, maps the tags, and marks rows Autocrat already merged so nobody gets a second email. Turn off the Autocrat job's triggers after import.
Why does it ask to "allow access to this sheet" and use a file picker?
We use Google's per-file permission (drive.file). TrustyMerge can only see the sheet, templates and folders you choose, never the rest of your Drive.
How are the emails sent?
Only if you turn on "Email each document" for a job. TrustyMerge sends the email for you: it arrives from "your name via TrustyMerge" and replies go to your own address. TrustyMerge does not ask for any access to your Gmail, so these emails do not appear in your Sent folder. One email can have up to 10 recipients, and there is a daily sending limit; rows over the limit wait and are sent the next day.
A row didn't merge.
Check the TrustyMerge Status - <job> column for the reason. Rows are only processed when that cell is empty and the job's condition matches. To re-run a row, clear its status cell or use "Re-merge selected rows".
It says "Waiting".
Either you've reached your monthly limit (upgrade or wait for the 1st), or Google is rate-limiting. TrustyMerge retries automatically for up to 24 hours. See the status page.
It says "Needs reconnect".
Your Google authorization was revoked or expired. Sign in at app.trustymerge.com (or open the TrustyMerge side panel) and click Reconnect. Your jobs resume where they left off.
How do I sign in, and where are my jobs?
Go to app.trustymerge.com and press "Sign in with Google", using the Google account you use in Sheets. The first page lists every merge job by spreadsheet and lets you start a new one. Signing in only tells us who you are; access to files is a separate step, and only for the files you pick.
Form submissions take a minute to appear.
Free plans check every 5 minutes, Pro every minute.
Images in documents?
Public image URLs work now. Picked Drive images and Form-upload images are on the roadmap.
Combine all rows into one PDF, or table rows?
On the roadmap. Tell us your use case at [email protected].
Where is my data stored?
We don't keep your sheet values or documents. They're processed in memory and written only to your Drive. We keep job settings and run history (row numbers, file links, errors) for 90 days. Delete everything any time in Settings → Delete my data. Accounts unused (no sign-in, no merges) for 18 months are deleted; we email 30 days before, and signing in keeps the account. Full details: privacy policy.
School licence or purchase order?
The School plan is $249/year for your whole Google Workspace domain. For a purchase order or invoice, email us with the school name and billing contact.
Refunds?
Annual plans within 14 days, no questions asked; monthly plans can be cancelled any time.
How do I change or cancel my plan?
In TrustyMerge, open Plan and settings and press Manage or cancel subscription, or go straight to Stripe's customer page. Enter the email address you paid with; Stripe (our payment provider) emails you a sign-in link. There you can change your card, switch plan, download receipts or cancel. After cancelling, the plan stays active until the end of the period you paid for.