Terms of service

Last updated: 11 November 2026

These terms govern your use of TrustyMerge, the Google Workspace add-on and web app at trustymerge.com and app.trustymerge.com (the "Service"), operated by ProjectHax LLC ("we", "us"). By installing or using the Service you agree to these terms. If you use it for an organisation, you confirm you may accept them on its behalf.

1. The Service

TrustyMerge creates documents, PDFs and emails from data in Google Sheets and Google Forms that you select, using Google APIs and the permissions you grant. Our handling of data is described in the privacy policy, which is part of these terms.

2. Your account and content

You sign in with a Google account. You are responsible for the sheets, templates, recipients and email content you configure, and for having the right to process that data and send those emails. You keep all rights to your content; you give us only the permission needed to run the merges you set up.

3. Acceptable use

Do not use the Service to send spam or unsolicited bulk email, to break the law or Google's policies, to process data you have no right to process, to try to access other users' data, or to overload, probe or reverse-engineer the Service. We may suspend accounts that do.

4. Plans, billing and refunds

The Free plan costs nothing. Paid plans (Pro $5/month or $39/year; School/Domain $249/year) are billed in advance through Stripe and renew automatically until cancelled. Annual plans can be refunded in full within 14 days of purchase, no questions asked. Monthly plans can be cancelled at any time and stay active until the end of the paid month; we don't refund partial months. Usage limits are listed on the home page; when a limit is reached, rows wait until the next month or an upgrade, and nothing is deleted. We may change prices with at least 30 days' notice by email; changes apply from your next renewal.

5. Availability

We work to keep the Service available and post incidents on the status page, but the Service depends on Google's APIs and is provided without a guaranteed uptime. Rows that cannot be processed because of temporary errors are retried for up to 24 hours.

6. Ending use

You can stop using the Service at any time, disconnect it, and delete your data in Settings. We may end the Service or your access with notice by email; if we end a paid plan without cause we refund the unused portion.

7. Disclaimers and liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, TO THE EXTENT PERMITTED BY LAW. Check important documents before relying on them. To the extent permitted by law, ProjectHax LLC is not liable for indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

8. Changes and contact

We may update these terms; material changes are announced by email or in the add-on at least 14 days before they apply. Questions: [email protected].